Since 2013, ETO Markets has upheld “client first” as its core value. Over the past 12 years, this ethos has guided the journey across global financial markets. We firmly believe that exceptional client service is not only the cornerstone of a company’s survival but also the key to building lasting trust.
From a small, ambitious team to a global service network, ETO Markets has consistently focused on delivering secure, efficient, and personalized trading experiences through innovative technology, multilingual support, and around-the-clock responsiveness.
Six Core Advantages That Redefine Service Standards
ETO Markets 24/7 Global Support
The pulse of the financial markets never stops and neither does ETO Markets’ support team. Whether you are in New York, London, Tokyo, or Sydney, our dedicated specialists are available 24/7 to ensure every query is answered and every opportunity seized, without interruption.
Multilingual, Localized Service
Language is a bridge that connects trust. ETO Markets supports services in nine languages — English, Simplified Chinese, Traditional Chinese, Vietnamese, Thai, Indonesian, Korean, Filipino, and French — and provides localized insights tailored to regional markets. For example, Southeast Asian clients receive market insights aligned with local regulations, while European clients benefit from compliance guidance and bespoke strategy advice. This depth of localization has earned the trust of over 100,000 clients worldwide.
Dedicated Account Managers for Personalized Service
Each customer is assigned a dedicated account manager, providing one-on-one support — from account opening and strategy development to market analysis and risk management. Your needs are our mission, and bespoke solutions help you stay ahead in the markets.
Multichannel, Instant Response
ETO Markets has built an efficient communication network through live chat, email, and phone. Whether it’s a technical issue, an account inquiry, or a market update, our team responds swiftly to ensure your concerns are addressed and opportunities are never missed.
Localized Support for Regional Markets
Globally rooted, locally attuned. ETO Markets combines global scale with deep local knowledge. In Southeast Asia, products are designed to align with local regulations, while in Europe the focus is on sustainable investment trends and regional opportunities.
AI Assistant EMI: Smarter Service
Innovation meets efficiency with ETO Markets’ proprietary AI assistant, EMI. Supporting multiple languages, EMI provides instant answers to common questions, shares timely market insights, and handles over 80% of routine inquiries — with a 98% satisfaction rate.
ETO Markets | Continuous Improvement, Growing Together
At ETO Markets, service optimization never ends. Through client feedback, digital upgrades of service processes, and professional staff training, we continually refine every detail. Multilingual response systems have been upgraded and EMI’s algorithms are regularly updated to keep pace with market changes. Looking ahead, we will continue to explore cutting-edge technologies such as AI and big data to make our service smarter and more attentive.
Staying True to Our Mission: Simplifying Trading
At ETO Markets, every click should reflect opportunity, not frustration. By managing the complexities behind the scenes, the firm enables clients to stay focused on what matters most — their trades.
For 12 years and counting, ETO Markets has delivered on its promise: your success remains at the heart of everything we do.